Run your entire lift company through AI.
LiftAI replaces spreadsheets, paper service sheets and fragmented software with one unified platform — where every major function of a lift maintenance business is run by a specialised AI agent.
The idea
This isn't software you use. It's a system that runs your business.
Today a lift contractor juggles a CRM, an accounts package, a scheduling tool, paper checklists and a dozen spreadsheets — none of which talk to each other. LiftAI brings every department under one roof, and puts an AI assistant in front of every employee.
Just say what happened
"The door won't close on lift 3 at Westfield Tower." LiftAI logs the job, sets the priority, checks the contract and dispatches the right engineer — from one sentence.
Every department, connected
Maintenance, repairs, finance, scheduling, field ops, HR, legal, safety and marketing all share one live data set. No re-keying, no drift.
Built for UK lift work
LOLER, RIDDOR, CDM, the Building Safety Act, VAT & CIS — the regulations and workflows are built in, not retrofitted from generic software.
How it works
From a sentence to a dispatched job.
Every employee talks to the platform in plain English. Behind the scenes, three layers turn that request into a real business action — with the right permissions, every time.
The employee-facing chat assistant. Understands the request and applies the user's role and permissions.
The router. Classifies what the request is, sets its priority, and sends it to the correct domain agent.
REPAIRS, FINANCE, SCHEDULER and 13 others perform the real action and reply in plain language.
REP-2026-0142 — Westfield Tower, lift 3, door fault.
P2 — entrapment risk flagged, 4-hour SLA applied.
Closest available engineer, drive-time aware — ETA 47 min.
SMS + email sent to the building's facilities team automatically.
The architecture
One platform. Sixteen specialised agents.
Each agent is an expert in one part of the business — coordinated through a single conversational layer so the whole company works from one brain.
The only agent employees talk to.
Classifies intent, sets priority, dispatches.
Service visits, LOLER exams, defects, history.
Reactive jobs, fault diagnosis, quoting, parts.
Installs, modernisations, milestones, CDM.
Invoicing, payments, POs, VAT & CIS.
Client communications, complaints, portal.
Dispatch, GPS, van stock, timesheets.
Route optimisation, capacity, on-call rota.
Legal, compliance, contracts, GDPR.
Tenders, proposals, leads, campaigns.
Leave, training, qualifications, payroll.
Incidents, RIDDOR, audits, permits, RAMS.
Platform health, monitoring, briefings.
Notifications, emails, SMS, digests.
Bugs, features, migrations, tech issues.
Inside the platform
A guided tour of the key pages.
Every screen is built around UK lift-industry workflows — not retrofitted from generic software. Here's what your team actually sees, day to day.
The Dashboard
Every morning starts here. An AI-written daily briefing summarises what needs attention across the whole business — then live KPI tiles and action panels let your team move straight to the work.
- ✓AI Daily Briefing — operations, repairs and finance summarised in plain English
- ✓Live KPI tiles — active jobs, engineers, overdue items, cash position
- ✓Alerts & overdue items — emergency repairs, overdue LOLER, expiring contracts
- ✓Quick actions — log a fault, schedule a visit, raise a quote in one click
AI Chat
The single front door to the whole platform. Staff ask in plain English and the request is routed to the right agent — which can then take real action, not just answer questions.
- ✓Ask anything — "Show overdue invoices over 60 days", "Which contracts are up for renewal?"
- ✓Role-aware — replies and permissions match who's asking
- ✓Action execution — approve quotes, schedule visits, raise jobs from the conversation
- ✓Conversation history — every thread saved and searchable
The Repairs Board
Every reactive job, on one Kanban board — from new fault report through quoting, parts ordering, scheduling and completion. Emergencies are flagged the moment they land.
- ✓Kanban pipeline — New → Quoted → Approved → Parts Ordered → Scheduled → In Progress → Completed
- ✓Emergency flagging — P1/P2 entrapment risks surfaced instantly with SLA timers
- ✓Fault diagnosis & quoting — mixed labour-and-parts payloads handled in one job
- ✓Table or board view — plus one-click CSV export
Quotes & Estimates
A full quoting pipeline with the KPIs that matter — total value, pending value, conversion rate. Build a quote, track it to approval, and turn it into an invoice in one click.
- ✓Pipeline KPIs — total quotes, pending value, conversion rate, approved value
- ✓Line-item editing — full CRUD, duplication, margin tracking per quote
- ✓Create-invoice — an approved quote becomes an invoice with one action
- ✓Inline PDF — preview and download branded quote documents
Finance
The full commercial picture across 13 tabs — invoicing, payments, purchase orders, aged debtors, VAT and CIS returns, P&L and cash flow — with two-way Xero sync keeping the books current.
- ✓Invoicing & payments — send, track, reconcile; status at a glance
- ✓VAT & CIS returns — UK tax handled at line-item level, HMRC-box ready
- ✓Aged debtors & cash flow — chase overdue accounts before they bite
- ✓Xero sync — invoices, payments, contacts and CIS deductions kept in lockstep
AI Smart Scheduling
Let the platform plan the week. Smart scheduling weighs engineer workload, skills, location and SLAs to generate balanced assignments — and flags conflicts before they become problems.
- ✓Engineer workload view — capacity and utilisation across the whole team
- ✓AI-generated assignments — one click to build a balanced schedule
- ✓Conflict detection — clashes and over-allocation surfaced automatically
- ✓Configurable rules — tune the engine to how your business actually runs
Live Dispatch
A real-time map of your whole field operation. See where every engineer is, what's unassigned, and drag jobs straight onto the nearest available person.
- ✓Live engineer GPS — satellite map view of the whole team
- ✓Unassigned job queue — nothing falls through the cracks
- ✓Drag-to-assign — dispatch by location, skill and availability
- ✓Status filtering — available, on a job, en route, emergency, on break
Unit Register & Service
Every lift you maintain, in one register — with health scores, LOLER due dates and open defects visible at a glance, so nothing slips past its statutory date.
- ✓Full unit register — site, client, type, manufacturer, floors per unit
- ✓LOLER tracking — due dates and overdue alerts, automatic
- ✓Health scores — component condition and predictive maintenance signals
- ✓Defect & visit history — the full service record for every lift
Projects
Installs and modernisations managed properly — Gantt timelines, milestones, RAG status and cost tracking, with CDM duties and handover documentation built in.
- ✓Gantt timeline — every project plotted, with RAG health
- ✓Milestones & snag lists — track delivery against the plan
- ✓CDM 2015 built in — notifications, principal designer duties, handover sheets
- ✓Cost & margin tracking — plus project programme PDF export
Safety & QHSE
Incidents, audits and corrective actions in one place — with RIDDOR-reportable events tracked against their statutory deadlines so reporting is never late.
- ✓Incident management — capture, severity, site, status — through to closure
- ✓RIDDOR workflows — reportable events flagged with deadline tracking
- ✓Audits & corrective actions — compliance scored and overdue actions surfaced
- ✓PPE, permits, RAMS & fire safety — the full QHSE picture across 8 tabs
Beyond the office
Two more front doors — for the field, and for your clients.
The same platform reaches the engineer in the lift shaft and the facilities manager who hired you — each with a purpose-built view.
Built for the van, not the desk
A focused, mobile-first view for engineers on site. Today's jobs, active repairs and visits — installable as an app, and fully usable with no signal.
- ✓Today at a glance — visits, completions and active repairs front and centre
- ✓Offline engineer mode — complete visits, log defects and queue photos with no connection
- ✓Auto-sync — everything uploads the moment signal returns
- ✓Digital signatures — captured on-screen at visit completion
Self-service for the people who hired you
A 10-page portal your clients log into directly — to track their lift fleet, approve quotes, report faults and download certificates. Separate, secure login: clients never touch employee data.
- ✓Lift fleet & LOLER compliance — clients see their own units and certificate status
- ✓Quote approval — approve or decline online, no phone tag
- ✓Report a fault — straight into your repairs pipeline
- ✓Documents & invoices — certificates and paperwork on demand
Every device
One platform. Every screen.
LiftAI is a responsive web app — the same live data, whether your team is at a desk or up a lift shaft. Nothing to install, but installable everywhere.
Desktop command centre
The full platform — dashboard, finance, scheduling, dispatch — for the office team.
Mobile for the field
A focused, touch-first view so engineers work jobs, log defects and capture signatures on site.
Installable PWA
Add LiftAI to any home screen — and it keeps working with no signal, syncing when you reconnect.
And there's more
Every other corner of the business — covered too.
Beyond the pages above, LiftAI ships with a full set of supporting modules. A selection:
Absences, training, qualifications, Bradford Factor, DBS, payroll — 9 tabs.
Profiles, vehicles, timesheets, skills matrix, performance, leaderboard.
Renewal alerts at 90 / 60 / 30 days, value tracking, scope.
LOLER, insurance, accreditations, GDPR, building safety — 8 tabs.
Building Safety Act record tracker for every change to every unit.
Warehouse and van stock, parts catalogue, site picker.
10 UK lift templates — LOLER, Risk Assessment, Permit to Work and more.
Lead pipeline, parts pricing database, AI tender generator.
12 live report types plus a business reporting dashboard.
Upload your documents — AI extracts your company data for one-click import.
Claims, expiry tracking and certificate management.
Analogue-to-digital tracking for lift emergency phone lines.
UK lift industry focus
Every regulation, already accounted for.
LiftAI is designed around UK lift-sector workflows and statutory duties — including the legal retention periods most software ignores.
Integrations
Plays nicely with the tools you already use.
No rip-and-replace. LiftAI connects to the systems your business already runs on.
- ✓Xero — OAuth2 accounting sync: invoices, payments, contacts, CIS deductions
- ✓Microsoft 365 — email, calendar & SharePoint (Graph API wired)
- ✓Twilio — SMS notifications to clients and engineers
- ✓Resend — domain-verified transactional email
- ✓Google Maps — satellite dispatch view & engineer GPS tracking
Platform
Modern, fast, and engineered to last.
A current technology stack — the same foundations the biggest software companies build on.
- ✓Next.js 15 + React 19 — a fast, modern web application
- ✓PostgreSQL 16 — enterprise-grade database with row-level security
- ✓Anthropic Claude — Haiku, Sonnet & Opus models powering the agents
- ✓Progressive Web App — installable, offline-capable, on any device
- ✓Real-time updates — live data pushed to every screen as it changes
Security & data integrity
Built so your data can't leak, and can't be lost.
Multi-tenant isolation, an immutable audit trail and verified backups — engineered in from the start, not bolted on.
Tenant isolation
Every record is scoped to your company and enforced at the database level with Row-Level Security — automatically verified across thousands of data relationships.
Immutable audit trail
Every single change is logged to a tamper-proof record with its legal basis — satisfying GDPR Article 30 and the Building Safety Act Golden Thread.
Archive, never delete
Customer data is archived, never destroyed — and finance writes always require a human. AI never moves money on its own.
Verified backups
Nightly automated backups with append-only retention. The restore process has been drill-tested end-to-end, not just assumed.
Modern authentication
Secure sessions with rotation and revocation, two-factor authentication, and rate limiting on every sensitive path.
Continuous QA
A custom automated quality & security server runs 20+ checks on every change — plus a nightly auditor that scans the whole platform for issues.
What's next
An active roadmap toward launch.
LiftAI is a working platform in active development. Here's what's coming as it moves toward general availability.
Cortana AI
Ready to see your business run itself?
A walkthrough tailored to your operation — let's show you LiftAI on your own workflows.
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